Customer Stereotypes
You Have to Smile Through
What you think. What you actually say. Join Ben and Sarah for the customer encounters that test the most professional smile.
Illustrated humour · Books on the way
Small escapes from long meetings, customer encounters and the breaks in between.

Paid to Be Here · The collection
Our first illustrated books are taking shape. Here’s where the small escapes begin.
What you think. What you actually say. Join Ben and Sarah for the customer encounters that test the most professional smile.
Martin and Helen arrive with good intentions. Then the meeting continues, and there are suddenly much more interesting things to think about.
Curious quizzes and lunch-break games are also in the works.
Meet the characters, peek inside the books and try our character-search challenges. Follow along for previews and release news.